We are happy to provide you an online store credit or an exchange for all full- priced items if you return your garments back to us within 14 days of receipt, any received there after will be denied. FINAL SALE and CLEARANCE items are nonreturnable.
Eligible items may be returned for Store Credit only in the form of a e-gift card. Items must be returned in their original condition, unworn, unwashed, and unused, with tags still attached. Bodysuits, final sale & clearance items are not eligible for returns or exchanges. Once HERENCIA CLOTHING has received your return package, all returns will be inspected before an online store credit is issued. HERENCIA CLOTHING reserves the right to deny a return if the items are worn , damaged, stained (make-up,fake tan, etc) or altered in any way. These garments won't be accepted and they will be returned to sender. We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.You will be notified via email if your returned item is not suitable for an online credit. Store credit will ONLY be issued for the items purchased and NOT the shipping fees.
Bodysuit, personalized items (last name, initials, or special requests) final sale, or clearance.
Ohh no we are so sorry it was not your correct fit! Contact us at firstname.lastname@example.org before 14 days to initiate your exchange process. Email us your order number and the size which you would like to get, before mailing it back. Garments must be in original condition, unworn and with tags to be eligible for an exchange. All exchanges need to be returned to PO BOX 311 Dunn NC 28335. We recommend using traceable services though USPS such a flat-rate shipping. Customers are responsible for the return shipping charges. During peak season or new releases exchanges may not be possible and a store credit will be issued instead.
Return labels are only provided on orders over $250. If your order does not qualify for a free return label, a new label will need to be obtained from your local USPS office. RETURN SHIPPING IS AT THE BUYERS EXPENSE.
RETURNS MUST BE MADE WITH USPS, any returns made with a different mail carrier can result in your return getting lost & not being processed by our team.
Once we have received your return it will then be processed with 7-14 days. If your return is accepted you will then be issued a store credit code via email. Please be sure to keep your tracking number for your records.
Mail it back with USPS to
Po Box 311
Dunn NC 28335
Inside make sure to include a note with your order number
All orders may take up to 6 business days to leave our shop. Business days are only Monday - Friday. This does NOT mean your order will arrive to your door in 6 business days. During new releases and promos shipping times may be longer.
We are currently testing Expedited (2 business days) & Express (1 business day) Shipping with UPS within the USA ONLY. Orders are packed & shipped Monday to Friday (excluding holidays). Please kindly note that these time frames are only those for shipping and NOT for processing times.
Orders shipped expedited or express can not be sent to Po box addresses.
Standard shipping is 4-12 business days; processing time included. During new releases, restocks or sales delays may be possible.
We have great news for you, all U.S. orders over $100 will receive FREE shipping. Return shipping is at the customers expense.
For orders under $100, we offer flat rate shipping for only $8.99
We are currently only shipping with USPS or UPS for shipments within the USA & DHL for shipments to Mexico & Canada. As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.
*Due to Covid-19, estimated Delivery Times have been affected. Shipping may temporarily require more time to be delivered. Please visit USPS or UPS for more information.
Yes! Please follow these rules or your package might not make it!
1. Write out the service member’s full name in the name field. Be sure to include their Unit as well on Address Line 1. 2. The city field will need to be one of the following abbreviations set forth by the Military: * APO: Army Post Office * FPO: Fleet Post Office * DPO: Diplomatic Post Office 3. The Region field for your order needs to be assigned a “state code,” which is categorized by the following abbreviations: * AA: Armed Forces Central and South Americas (Armed Forces Americas) * AP: Armed Forces Pacific * AE: Armed Forces Europe (including-Canada, Middle East, and Africa) 4. Set the country as the United States, as these addresses are considered part of the U.S.
We currently only ship to the USA, Canada & Mexico. When shipping to Canada & Mexico the buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, modifications and cancelation request need to be done within an hour of placing your order.
If you do not receive an email from Herencia Clothing within a few hours of placing your order please check your Spam folder, alternatively the email address on file might be spelled incorrectly. If you still need assistance, please contact our Customer Team via email@example.com
We are so sorry! Before items are shipped out they are carefully inspected and yours must have slipped by. Please make sure to contact us within 5 DAYS to inform us of the issue. If we are not notified within five days of receiving the item, it will no longer be considered for a replacement. You must include a photo of the damage/defect and your order number with your email.
Please note that damage caused by improper handling such as forcing an item on will not be replaced as we can easily spot these types of damages. We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing
Our items can sell out within hours and we are not always able to restock them. You can always email us to sign up to be notified if an item is restocked on our website.
All of our products have the actual product measurements in the descriptions! If you need more help, just send us a message at firstname.lastname@example.org & we’ll be more than happy to assist you in finding the perfect fit!
No, Herencia Clothing is sold ONLY on our website www.herenciaclothing.com Please report any fake vendors to our email email@example.com You may be compensated with free merch for your help.
Just as it sounds you are placing a pre-order on an item/s that is not currently in stock & before it restocks. By pre-ordering you are guaranteeing your order and there is no need to rush checking out for fear of your item/s selling out on the next restock.
Pre-orders placed during our August 28-29th event will begin to ship out between October 4-11 2021.
Shipping times for pre-orders are between October 4 and 11. We are unable to offer faster shipping that these times.
Only within the 1hr of placing the order. Please note that you order is being made specifically, no cancellations, no changes are possible after this.